Help Navigating and Purchasing from InspiredLiving.com

NOTE: These instruction are mostly obsolute because we have a
new shopping cart at http://store.inspiredliving.com

Below are detailed instructions about how to navigate InspiredLiving.com to find and order products and complete the shopping process. If you prefer, you can call us toll free at 866-875-4386 for assistance or to place your order on the phone (US and Canada ONLY, all others kindly use our direct line 503-537-0636).

• Shop as a Guest, Register a New Account or Log in to Your Account
• Find Products to Order
• Add Products to Shopping Cart
• Enter Coupon Code
• Checkout Process
• Update Account Information
• Contact Us for Help or Place a Phone Order

Shop as a Guest, Register a New Account or Log in to Your Account

Shop as a Guest
You may choose not to create an account and shop as a guest, however, by doing so you will not have access to your order history, quick reordering from past orders or setting up multiple shipping addresses.

Register a New Account
When you register a new account, you store all the details needed for checkout: name, phone numbers, email address, billing address and one or more shipping addresses to save time whenever you order from InspiredLiving.com. Also, by creating an account, you will have access to your order history, quick reordering from past orders and setting up multiple shipping addresses.

Log in to Your Account
You can log in to your account before you start shopping by clicking the [LOGIN (RETURNING USER] button from the left-sidebar menu or wait until after you have finished shopping and started the checkout process, in which case, you will automatically be directed to the Login screen.

Find Products to Order

There are four ways to find a product:

Product Catalog
The InspiredLiving.com home page lists products by categories, subcategories and brands, and, in some cases, by application, technology and problem. You can reach the home page by clicking the [PRODUCT CATEGORIES] from the main top menu that appears on every page or clicking here.

Search InspiredLiving.com Website
To search the InspiredLiving.com website, select the [SEARCH WEBSITE] option from the main top menu, [GET HELP] option or clicking here. You can enter a word or phrase that best describes the name or type of product you want, and the search feature will search our entire web site for that term, then display a list of pages that match your search criteria. When you find the page you want, click on the hyperlinked page name.

Main Left Sidebar Menu
The same upper top menu appears on every page. If you see a small right-arrow to the right of the menu listing, it means that when you place the cursor over the menu item, a sub-category menu will appear. From the upper menu, you can access every product category and subcategory in the website.

Category Subtopic Top Menu
Once you have landed on a product category home page, you will see a top-menu just under the category name. The top-menu applies only to the category and includes product subcategories and supporting information, if available, related to that category.

Add Products to Shopping Cart

NOTE: If you added items to your shopping cart and they were not saved, check to verify that cookies are enabled in your web browser. For more information and help enabling cookies, click here. If you are having problems or want to place your order by phone, call us toll free at 866-875-4386.

There are two main ways to add product(s) to the shopping Cart: 1) Add the product(s) from the product pages, or 2) Add products from a previous order.

Add Products from the Product Pages
There are two types of product pages in this website: 1) A Category Overview page that lists all products available for that category, from which you can place an order for as many products on that page as you want by clicking the [ADD TO CART] button only once, and 2) Product pages, each of which lists details for a specific product within that particular category, and from which you can order that product and its options.

DO NOT CLICK THE [ADD TO CART] BUTTON TWICE OR YOU WILL DOUBLE YOUR ORDER. But if you accidentally do, you can fix the duplicate quantity order by changing the quantity field in the shopping cart and clicking the [RECALCULATE] button. You can also delete shopping cart items by clicking the [DELETE] button next to the item.

NOTE: If you return to a page from which you had previously added products and see another product you want to add, be sure to clear the quantity fields by refreshing the page -- hold down the [CTRL] key while clicking your computer's refresh icon -- BEFORE you click the [Add to Cart] button, otherwise all items with a value in the quantity field will be added again.

Add Products from a Previous Order
You must be logged in to use this feature (see Login above).

Click the [ORDER HISTORY] button at the top of the shopping cart pages, or the [REORDER FROM ORDER HISTORY] option from the left-sidebar menu. A list of your previous orders will display. To see the individual items purchased, click the sales receipt number link. To return to the Order History page, use your computer [BACK] button. To add all items on a particular order, click the [REORDER] button. If you need to delete or change the quantity of an item, you can do so in the shopping cart.

Enter Discount Voucher Code

Periodically we issue a Discount Voucher Code for special sales on our website. The discount may be a percentage or a dollar amount off your total order. If you have been given a Discount Voucher Code, enter the code in the Enter Discount Voucher Code field located on the Shopping Cart page, just below the [EMPTY CART] button, then Click the [SUBMIT] button to apply the discount value to your order.

Checkout Process

Once you have selected all the products you wish to order, you can begin the checkout process, which consists of five (5) steps:

Step 1 - Determine Shipping Country and State

The shopping cart has been customized to handle the various shipping needs of customers in the USA, its territories and military bases and Canada. In order for the shopping cart to select the correct shipping method the following Country and State fields are required.

Select Shipping Country

Select United States of America if you are shipping to any state in the USA or a Guam, Virgin Islands, Puerto Rico, APO or FPO address.

Select Canada if you are shipping to any province in Canada.

International Customers (optional for Canadian orders) must use a Bongo shipping address. Click here if you do not have one. Once you receive your Bongo account, select United States of America for Country and Connecticut for State.

Select Shipping State - United States and Canada customer should select the state, province or APO/FPO destination from the drop-down box.

Shipping to a PO Box? If shipping to a United States Post Office Box is your only form of receiving a shipment, click YES (not used by Bongo customers).

Step 2 - Click [Secure Checkout] Button

Click the [Secure Checkout] button to start the checkout process, which opens a page where you can log in to your account, register a new account or shop as a guest.

If you log in, the billing and shipping fields will be populated with your information. You can also click the [Login] button from either the left-sidebar menu or the top-menu to log in to your account.

If you register a new account, after saving the information you will be returned to the Checkout screen. You can also click the [REGISTER] button from either the left-sidebar menu or the top-menu to register a new account.

If you shop as a guest, you will be asked to enter your billing and shipping information. If you choose to shop as a guest, you will not have access to your order history, quick reordering from past orders or setting up multiple shipping addresses.

Optional Fields on Checkout Page

Comment / Gift Certificate Message: This field can be used for a message to us about your order, for a message you want us to add to the packing slip if you are sending a gift to another person, or to enter a message you want us to add to a Gift Certificate you purchased.

Shipping Instructions: If you want the package left on the porch or in a box on the porch or some other special shipping information we need to know, enter it in this field.

Shipping Phone Number: If shipping to a different address from the billing address, enter the shipping phone number that we could use if there is a problem with shipping.

Required Delivery Signature?: We normally do not require a signature when shipments are received, unless you specifically ask for this option. If so, select YES for signature required.

If all the contact, billing and shipping information is correct, click [SUBMIT] button to continue with the checkout process. In the next step you will pick your shipping option.

Step 3 - Select a Shipping Option

Based on your shipping location, either your FedEx or USPS shipping options and the prices will display. Select the shipping option you prefer, then click the [CONTINUE] button. In the next step, you can verify your order, then choose your method of payment. For more information about shipping, click here.

NOTE: If you get an error on the Shipping Options page -- something like, FedEx rates not available -- it is because you entered the wrong country and/or state in Step 1 - Determine Shipping Country and State. Click [View Cart] from the left-sidebar menu or top-menu to return to your shopping cart and enter the correct information, then continue with the checkout process. 

Step 4 - Verify Your Order

The items you ordered, billing and shipping information and the total including shipping and any discounts are displayed for your review. Please verify that all the information is correct. If it is not, use your browser's [BACK] button and make the necessary changes.

Step 5 - Enter Payment Details

After you have verified that the information is correct, determine how you want to pay for your purchase. Your options are:

Pay by Gift or Credit Certificate
When you select Gift/Credit Certificate, the Paying with Gift or Credit Certificate box will display immediately below this option. Enter the Gift or Credit Certificate Code you received via email in the box and press the [RECALCULATE] button. The gift certificate amount will be deduct from your order total, allowing you to pay any remaining balance via credit card or PayPal. If your gift or credit certificate amount is larger than your order, you can use the balance on a future order by using the same gift or credit certificate code.

Pay by Credit Card
When you select Credit Card, pick the type of card you have -- Visa, Mastercard, American Express or Discover -- then enter the credit card number, expiration date and security card code. Be careful to click the [SUBMIT] button only once so you don't charge your credit card twice. But if you do, call us toll free at 866-875-4386 immediately so we can void the duplicate order.

Denied Credit Cards - If your credit card was denied, usually a reason is provided, such a "The credit card number is invalid". Make sure you have entered all of the digits correctly. Typical problems include:

• An incorrect credit card number.
• An incorrect credit card security code.
• The wrong credit card expiration date.
• The billing address does not match the billing address on file with your credit card company.
• The billing name does not match the name on file with your credit card company.

If your credit card was denied, here are options to fixing the problem:

Use your computer [BACK] button to return to the Order Verification page and take a moment to verify that all the credit card information was entered correctly. If the problem is with the credit card information entered, correct it and resubmit the order.

If the problem is with the billing information, while on the Order Verification page, click your computer's [BACK] button two more times to return to the Checkout page where you can correct the information, then resubmit your order.

If this error continues to occur, it may indicate that the merchant's authorization network is currently down. You may try again later or go back and choose a different method of payment.

If you would rather place your order by telephone, call us toll free at 866-875-4386. Our office hours are Monday through Friday, 8:00am to 4:00pm Pacific Coast Time.

Pay by PayPal
When you select PayPal, the Paying by Credit Card box will disappear. Click the [SUBMIT] button to link to PayPal and log in to your PayPal account to pay for your purchase.

Pay by Credit Card and Fax Order
When you select Fax Order, the Paying by Credit Card box will disappear. Click the [SUBMIT] button to get a printable version of your order that you can print from your computer. Write your credit card number, expiration date and security card code on the order page and fax it to our 24-hour fax line at 503-554-0840.

Mail Payment
When you select Mail Order, the Paying by Credit Card box will disappear. Click the [SUBMIT] button to get a printable version of your order that you can print from your computer. Mail your check or money order (or write your credit card number, expiration date and security card code on the order page), and mail your order to InspiredLiving.com, PO Box 388, Dundee OR 97115. Make checks payable to InspiredLiving.com.

When you click the final [SUBMIT] button, your order is complete and you are taken to the Thank You page, where you can print your order on your local printer. You will also receive an email confirmation of the order, provided you entered a valid email address. Please add http://www.inspiredliving.com to your spam white list so you can receive your email confirmation, as well as the order shipping confirmation email.

Updating Account Information

If you need to change your password, email address, phone numbers, billing or shipping information, or add additional shipping addresses, click the [UPDATE INFO] options from the left-sidebar or top-menu.

Contacting Us for Help or Place Phone Order

For questions about products, additional information about our privacy policy and information maintained about you, please contact us in any of the following ways. In any communication, be sure to include your name, mailing address, order/invoice number (if applicable) and a contact phone number or email address.

Operational Hours: We are open between 8:00am and 4:00pm, Monday through Friday, excluding major holidays.

Call 866-875-4386 Toll FREE for Immediate Service

Our sales and customer service toll-free number is 866-875-4386. We are available between 8:00am and 4:00pm Pacific Coast Time, Monday through Friday, excluding major holidays. Other business and international calls, kindly use our direct line: 503-537-0636. If you get our message machine during office hours, it means we are already on the phone. We don't like to rush people who call, nor interrupt the conversation to answer another line. So please leave a message so we can return your call.

Fax Your Order to our 24-Hour Fax Service 503-554-0840

You can fax us your order or message 24 hours a day on our fax phone number: 503-554-0840. If you need an order form for your order, click here.

E-mail to Our 24-Hour Email Service

You can email your questions to us 24 hours a day. To send us an email, click this link: email

InspiredLiving.com Mailing Address

You can mail us your order with your check, money order or cashier's check. Our mailing address is:

InspiredLiving.com
PO Box 388
Dundee, OR 97115-9649

FREE Monthly Newsletters

We publish four FREE monthly newsletters. To subscribe to any or all newsletters, click here: Subscribe to Newsletters

• Inspired Lifestyles News - Inspiring, motivating and empowering quotes, stories and articles
• Healthy Lifestyles News - Articles, resources and products for living a healthier, more vibrant life
• Inspired Biz News - Articles, stories and resources for a more spiritual, whole-living work environment
• InspiredLiving.com News & Sale Announcements - Sales events, new products and specials